LAHORE – An inordinate delay in improve of Soneri Financial institution Restricted’s on-line system following a serious malfunction has left 1000’s of consumers within the lurch.
Soneri Financial institution shut down its on-line banking system on April 20, informing the shoppers that every one their banking companies together with ATMs, Debit Playing cards, Web and Cell banking can be accessible on April 23 solely after system upkeep.
Nonetheless, the financial institution’s prospects are nonetheless unable to withdraw any money or avail web banking since final Monday.
Clients stated they’re but to be notified in regards to the delay and the time when the issue can be fastened.
“That is very unprofessional of the (Soneri) financial institution, which has failed to repair the issue in given time,” stated an accountant from Lahore.
“I’ve been unable to withdraw my very own cash, which I want for paying medical payments of my sick mom,” Omair Hanif advised Every day Pakistan whereas sharing his ordeal.
Hanif, who has been a loyal buyer of Soneri Financial institution for final six years, additionally expressed his annoyance over a communication hole between the financial institution and the shoppers. “The financial institution prices Rs90+tax/month (Rs114 approx.) for its SMS (Quick Message Service) however I’ve not acquired a single message since April 23,” he added.
When contacted by phone, the financial institution’s technical division said “we face situation throughout upgrading our system and we can’t present any timeframe when will probably be achieved”.
Soneri Financial institution is a mid-size financial institution of Pakistan having about over 260 branches countrywide.